EXCHANGE POLICY

Tuday’s Artisan and affiliates Tuday's Hobby Models and Tuday's Craft & Gift, along with all manufactures have the right to decline an online exchange based upon the condition of the item(s) being returned and the time from which it was purchased. Exchange for purchases from online web orders and/or mail order must occur within 10 days purchase. Exchange for purchases from our brick & mortar store must occur within 3 days of purchase and meet all the conditions as specified herein. Any online purchased item(s) being exchanged must meet the following conditions:

1. All of the contents and parts must be in the original box, unopened and undamaged, unless due to freight damage. All freight damage would have needed to be verified at the time of acceptance from the carrier.
2. The purchaser must present the sales receipt.
3. Item(s) must not be damaged, blemished, abused or misused in any way.
4. The item(s) contents, store tag and original box/container must accompany the exchange.
5. The product must not have been used in any way
6. The consumer must pay for exchange freight to and from our store location.

RETURN POLICY

Any item purchased online may be returned within 10 days of purchase for a refund, minus Handling Fees, freight, Credit Card Transaction Fee and Insurance. The consumer must pay for return freight to our store location. Any item purchased from our brick & mortar store may be returned within 3 days of purchase, minus the Transaction Fee. All cash and check purchases will be paid by company check and mailed to the residence within 30 days of the return. Credit Card refunds will be processed the day of return, unless there are extenuating circumstances.

WARRANTY

Tuday’s Artisan and affiliates Tuday's Hobby Models and Tuday's Craft & Gift do not warrant the items purchased in this store against defect. Refer to the manufacture’s warranty for specific instruction and/or information.

SHIPMENTS/FREIGHT TO THE SHIPMENT ADDRESS

The freight carrier will require signature for the package being delivered. If the person for whom the package is intended is not at the shipping address, it will be left at the doorstep, unless specified otherwise in the address information portion of the order. Packages will not be left in the mailbox unless delivered through the U.S. Postal service. If the destination address is a gated community, we will need that information for our carrier. If the package is not deliverable, it will become the purchaser's responsibility to pick up the item(s) from the carriers location. Thereafter, the package will be returned to our facility as undeliverable. Any discounts that had been applied will be forfeited along with a 20% restocking fee, charges, and handling fees. The initial purchase minus fees will be returned within 30 days.

SHIPPING ADDRESS

The residents name must appear on the shipping address as either:

1. Receiver of the package, or
2. In-Care-Of the package.

As the customer it is your responsibility to use capitalization where applicable. Customers must not assume that we or the carrier knows of typical abbreviated cities or districts. The ship to address is filled out exactly like it has been given to us at the time of order.

RESTOCKING FEE FOR CANCELLED ORDERS

Orders cancelled by the purchaser after the order is placed, is subject to a 20% restocking fee, transaction fees, handling fee, insurance fee and Michigan Sales Tax, if applicable.