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Policies CANCELLED
ORDERS
Orders will not be cancelled once freight fees have been applied to the order or if in transit to the destination. Refer to our Refund Policy for additional restrictions. All major credit cards are accepted as long as the Billing Information provided for the order matches the billing address that is on file with the credit card issuer. If this information is incorrect the order may be rejected at the discretion of Tuday’s Artisan, LLC. CUSTOMER FEEDBACK This feature provides the visitor with a snapshot of how we are satisfying other customers. Personal information provided on the form is kept confidential. An additional discount associated with a promotional sale. The refund is credited to the customers account (credit card or Pay Pal) when the order is processed for shipping. EXCHANGE AND SUBSTITUTION POLICY Tuday's Artisan, LLC d/b/a Tuday's Hobby Models or Tuday's Craft & Gift will upon email request to sales@tudaysartisan.com exchange or substitute an item of equal value for items purchased. Equal value means of same price, weight and similar packaged volume. Item Substitution and/or Exchanges must be received at our facility within 60 days of the date of purchase. Other restrictions apply to this offer. The buyer must pay for return freight to our store location, including insurance to cover damaged or lost parcels and the insurance must be sufficient to cover the buyer's loss. We have the right to refuse the substitution and/or exchange based upon the condition of the packaged item. Please refer to our Refund Restrictions for items being consideration for exchange or substitution. We will not exchange paint or hobby glue. Customers that sign up for this feature with $200 minimum orders will receive exclusive discounts and free shipping for USA destinations and half-off shipping for all International, Hawaii, Alaska and USA Islands requiring air delivery. Revision 1-12-2010 COMING SOON. For the First Time and Repeat Customer with an item order total of over $50.00, or an item total over $100.00, the Shipping Discount refund will be applied at the time the order transaction is complete. Further shipping discounts will be refunded based on your status as a customer when the order is ready to be processed for shipping. Revision 1-12-2010 First Time Michigan Customers with a Michigan destination will receive a total 60% off the Full Price of Shipping as a Shipping Refund. The refund will be issued as soon as the order is processed for shipping. Revision 1-12-2010 Shipping insurance covers damage to the contents of the package and delivery to the incorrect address by the shipping carrier. The insurance does not cover incorrect delivery addresses given to us by the customer. All customers ordering from outside the United States of America, excluding Alaska, Hawaii and outlying USA Islands, are International Customers. However, destinations outside the USA, Hawaii, Alaska and USA Islands are considered as International Destinations due to additional freight fees. All International Customers must use Pay Pal to process their order through the secured payment gateway center. Refer to the section Pay Pal User for further information. Revision 1-12-2010 Destinations outside the USA and Canada, including Alaska, Hawaii and outlying USA Islands requiring air freight or special shipping provisions are International Destinations. Limited Time offers are date approximated and can be shortened or extended several weeks depending on the manufactures ability to deliver the product and availability to the distributor. We will do our best to deliver the Preorder item on schedule. If for any reason we believe the item will be delayed beyond reasonable delivery date, we will give you the option to continue to wait or refund your money. Please refer to our Preorder policy for further details. Customer’s may comment and submit digital images for the product or model of choice. Private information is kept confidential. Images can be submitted by email to sales@tudaysartisan.com All customers using Pay Pal for payment must be Confirmed by Pay Pal, Eligible for the Seller/Buyer Protection Plan and have a Pay Pal Verified address. Tuday’s Artisan, Tuday’s Hobby Models, and Tuday’s Craft & Gift accept Pay Pal Refund, Exchange and Substitution policies. PERCENTAGE (%) OFF FULL PRICE SHIPPING DISCOUNT CHART The Percentage (%) Off the Full Price Shipping Discount Chart, as shown on the Home page, applies to the status of each billing customer and shipping destination. After the initial order payment transaction is processed, the billing customer will receive a Shipping Discount refund according to the designated percentage off, or a 100% off Full Price (Free) shipping refund. The refund will be issued as soon as the order is processed for shipping. A Shipping Refund does not apply to Exchange or Substitution Policies. First Time Customers with a combination of items totaling $50.00, or any combination of items totaling $100.00, are not eligible for additional shipping refunds. Revision 1-12-2010 Promotional new release models and restocked select items having an aggregate valued of $50.00 and more can be purchased for a limited time ahead of the manufacturer’s public release. A benefit of preordering is the 75% off full price Shipping Discount for USA and Canadian billing/shipping addresses and 20% off the full price Shipping Discount for International, Alaska, Hawaii and outlying USA Islands. Payment is processed at the time the order is placed. If for any reason a preorder is not released within the Limited Time specified the customer will be given a full refund. If the customer prefers to wait for the next available preorder release for restock select items, they will be guaranteed either the original preorder price or a lesser price, if available. Preorder refunds do not include interest or additional delay costs. Effective January 1, 2010. Revision 1-12-2010 This is the web site of Tuday's Hobby Models. We can be reached via e-mail at sales@tudaysartisan.com For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail addresses of those who make purchases or communicate with us via e-mail. The information we collect is used for internal review and email promotions. With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at sales@tudaysartisan.com If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us email at sales@tudaysartisan.com We do not provide your email address to any other concerns. It is used only for contacting you concerning your order and periodic promotions. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at sales@tudaysartisan.com With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us by email at sales@tudaysartisan.com Any order item purchased online must be returned to Tuday's Artisan, LLC within 30 days of the date of purchase for a refund minus a Restocking Fee of $10.00, Sales Receipt Handling Fee of $0.99, Our Shipping cost, Insurance Fee and Credit Card Transaction Fees of 3.6% of total order amount. The buyer must pay for return freight to our store location, including insurance to cover damaged or lost parcels and the insurance must be sufficient to cover the buyer's loss. We have the right to refuse a refund based upon the condition of the item being returned. If you are considering return of items to our business, please read the following restrictions before proceeding. REFUND RESTRICTIONS:
Customers who have previously purchased from us in the past are considered Repeat Customers. These customers are rewarded for their loyalty with Percentage-off Full Price Shipping Refunds. The refund will be returned to the customer’s credit card or Pay Pal account when the order is processed for shipping. Refer to the Home Page Shipping Fee Chart for a list of all our reduced shipping charges. Effective date January 1, 2010; Extended to January 1, 2009. Revision 1-12-2010 REPEAT CUSTOMER, MICHIGAN CUSTOMER, PREORDER CUSTOMER, HOLIDAY CUSTOMER AND EMAIL PROMOTION ORDER Though the initial order may be processed as if your status is a First Time Customer, additional Percentage-off Full Price Shipping will be applied when the order is processed for shipping. Issued 1-12-2010 Free Shipping Refund and Refund Policy The United States Postal Service and UPS will require signature from someone at that residence. All packages delivered are confirmed by the carrier and resident. If the destination address is a gated community, university dormitory or military base that information must be added to the order at the time of address processing. If the package is not deliverable, it will become the purchaser's responsibility to pick up the item(s) from the carriers location. Thereafter, the package will be returned to our facility as undeliverable. Once the package is returned, examined and found to be in resale condition, a partial refund will be issued. Please refer to our Refund Policy for fees that affect your order. The residents name must appear on the shipping address as either:
As a United States of America customer it is your responsibility to use the United States Postal Address System that is typical for any postage mailed letter or package. Not following this system will result in delayed shipment of your order, or can result in delivery to another address. Insurance does not cover errors for incorrect delivery address. For international orders customers must follow their countries accepted Postal Address System. Not following this system will result in delayed shipment of your order, or can result in delivery to another address. Insurance does not cover errors for incorrect delivery address. In either circumstance where the incorrect address is given no refund will be issued, unless the package is re-delivered to our facility in resalable condition. Shipping Discounts are deducted from shipping fees collected at the time the order was placed. The status of the customer is based on the billing location of the customer and shipping destination of the package. For any USA billing address, if the shipping destination is within the continental USA you will receive the discount. However, for any USA billing address, if the shipping destination is outside the USA, in Alaska, Hawaii or outlying USA Islands requiring air freight you will not receive the discount. Issued 1-12-2010 Orders placed the day before, the day of, and the day after the holiday New Years Day, Easter Day, Memorial Day, Independence Day, Labor Day, Halloween Day, Thanksgiving Day and Christmas Day will receive the Repeat Customer Shipping Discount benefit, plus 5% off the item subtotal. Revision 1-12-2010 Tuday's Artisan and affiliates Tuday's Hobby Models and Tuday's Craft
& Gift do not warrant any of the products sold to customers. Refer
to the manufacture's warranty for specific instruction and/or information.
If a part for a product is missing do not return the product to us. We will
endeavor to get the missing part replaced as soon as available from the manufacture. |
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About Us Cancellation Contact Credit Cards Discount Refund Exchange Policy Facebook Friends Free Shipping Refund Half Off Shipping Refund Insurance International Customers Links Pay Pal User Policies Privacy Refund Policy Restrictions Shipping Shipping Discount Substitution Policy USA Customers USA Holidays Warranty © 2010, Tuday's Artisan
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